Send a ticket
- Open Profile → Contact support.
- Choose New ticket.
- Enter a clear Subject and Message.
- Choose Send ticket.
- Return to the ticket thread to read and send replies.
Make the problem easy to understand
Include the screen name, what you tried, what you expected, the error text and the approximate time. Mention whether you used a phone browser, desktop browser or native app. Remove sensitive information from screenshots.
Keep secrets out of messages
Do not send passwords, authenticator codes, recovery codes, verification links or full payment details. Support does not need your current six-digit login code.
Cannot sign in?
Email help@getspndy.com. A support ticket or email is not a public forum post; keep it focused on the issue and return through the official app or support address.